20% of Amazon Prime Members Still Aren’t Using Its Video Streaming

amazon prime video

Amazon has more subscribers for its streaming video service in the U.S. than does Netflix, but a large segment of those customers aren’t taking advantage of the online retailer’s content library.

A Consumer Intelligence Research Partners study earlier this year estimated Amazon ended 2015 with 54 million U.S. members for its Prime service — up 35 percent from the previous year. Netflix ended 2015 with about 44.7 million U.S. subscribers.

But according to a new CutCableToday survey, one in five Amazon Prime Members still aren’t using its video streaming service. Undoubtedly, the company has been well aware of this, just recently announcing it is now offering an unbundled, monthly, video-only option of its popular Prime membership.

We surveyed 380 current Amazon Prime members as part of a larger survey and came away with some, perhaps surprising, takeaways.


The Survey

This spring, we surveyed 380 random current Amazon Prime members (conducted online independent from CutCableToday), asking them four questions. Our goal? To find out why people pay $99 for a year and sign up for Prime.

Here are the questions we asked:

1. How often do you use each TV streaming service? (This included Netflix, Hulu, Amazon Prime Instant Video, Sling TV, HBO Now, etc.) The answer choices for this question were daily, weekly, monthly or never.

2. Did you know that Amazon Prime subscribers have access to a library of streaming video content for no additional charge?

3. Are you an Amazon Prime subscriber? (The answers choices were — yes for two years; yes for one year; yes for less than one year; no, I never have been; or no, but I used to be.

4. What is the primary reason you subscribed to Amazon Prime? (Respondents could check as many as apply, including Prime Instant Video, Prime Music, Free 2-day shipping or other.)


Key Findings

Nearly 20 percent of Amazon Prime members never use the video streaming that comes with their subscription.

prime members using streaming video

That’s right. One out of five Prime members (19.2% to be precise) have never streamed a lick of content on their mobile device or over-the-top device, such as a Roku.


Believe it or not, 8% of Prime members are unaware their membership gives them access to a library of streaming video content.

Do Prime Subscribers Know about Video Streaming Feature

It’s fair to say that Prime’s video streaming service hasn’t been marketed as well as it could have been up to this point, but with the recent announcement of a monthly, video-only Prime subscription, that looks to be changing. Not only can you stream a lot of highly rated original content and licensed content that isn’t on Netflix, including a fairly impressive library of older HBO shows, you can actually download content to take on the road when you don’t want to use data. PCMag.com in January published a piece titled, “9 Amazon Prime Video Features You May Not Know.” Not surprisingly, the fact that you can stream video wasn’t one of the nine items.


A majority of Prime subscribers — 91% to be exact — said the free two-day shipping was the primary reason they signed up for the service.

Primary Reason(s) for Subscribing to Amazon Prime1

Despite several new investments into original programming, only 22 percent of subscribers said they signed up for Prime solely for the opportunity to stream content. Prime subscribers also have an opportunity to add-on Showtime and Starz subscriptions to their membership, perhaps making it an even more valuable streaming option.

Prime Music, similar to Spotify and Apple Music, was the third reason people signed up for the service. The remaining responses were a bevy of “other” options, including cheaper next-day delivery, free Kindle books and forgetting to cancel the free trial.


When it comes to viewership on streaming services, Netflix is still king.

Streaming Services Amazon Prime Members Use on a Daily Basis1

According to the survey, only 10 percent of Prime members use Amazon’s streaming video on a daily basis, while 38 percent watch Netflix habitually.

More than a third of Prime viewers watch content using the service at least once per month.

After Netflix, the next highest percentage of people who say they use a streaming service at least once per day goes to Hulu (12 percent) then Prime (10 percent), followed by HBO NOW and Amazon pay per content service (3 percent).


A majority of Prime members also have a Netflix subscription.

Other Streaming Subscriptions of Prime Members1

Prime members love having Netflix as part of their streaming bundle. And more than a third — 35 percent, actually — have a Hulu subscription.

This is likely due to the fact that people are willing to pay for access to specific shows, like House of Cards on Netflix, and network programming (ABC, NBC, etc.) on Hulu.


Amazon Prime members are 10 times likelier than non-Prime members to pay for additional TV shows and movies using Amazon Instant Video

Rent or Buy from Amazon Instant Video at Least Once a Month

About 40% of Prime members rent or buy video content from Amazon Instant Video at least once a month. This is compared to just under 4% of non-Prime members who do the same. This isn’t entirely out of the ordinary, although unique to Amazon because it offers it as an option. Netflix subscribers who watch the service using an Apple TV, for instance, likely also purchase TV shows or movies through iTunes.


What These Findings Mean

Amazon still has plenty of room to grow its Prime streaming service into a must-need subscription. The fact that more than 90 percent of people are solely Prime members because they want free two-day shipping on purchases shows that those people don’t take the streaming service service too seriously. It’s more or less a bonus to the free shipping benefit.

Amazon has certainly taken note, and by now offering an monthly subscription option for streaming, the company is positioning itself to compete with Netflix. If Amazon wants more people to subscribe to Prime and use the streaming service, it also needs to continue investing in original programming and score some wins with syndicated content, like Hulu did with Seinfeld.

Will Amazon Prime be able to catch up with Netflix in the video streaming game? Only time will tell.




Andrew Dodson

Andrew Dodson

Andrew Dodson is a journalist from Michigan who writes for MLive.com, the state's top online news source. He previously worked as the technology editor for TVNewsCheck.com, a trade publication that covers the broadcasting industry, where he frequently wrote about cord cutting and taking advantage of over-the-air television. He's married to his wife Erin and is a proud Mini Cooper owner.
Andrew Dodson

4 Comments on "20% of Amazon Prime Members Still Aren’t Using Its Video Streaming"

  1. Amazons original kid content is great! But i cant seem to find anything to watch for myself. You can only watch MIB so many times you know.

  2. Harry E Smith Jr | April 28, 2016 at 5:41 am |

    I have Amazon prime for the discount on books. I have tried Prime video multiple times each time I have found the same set of problem. I find it hard to find I want to watch. They should look at Netflix.

  3. I find that even with my Prime membership much of the content is not free – I am expected to pay for TV shows from the 60 s and 70 s ????? NOPE

  4. No you don’t need an Amazon t.v.all you need is a good smart t.v.like Samsung or vizio or a fire stick that has apps games photos 1920×1080/60 resolution Amazon is way better than Netflix. Amazon has newer movies the current t.v. shows Netflix does not.

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