How to Negotiate a Lower Internet Bill

Lower your internet bill

A long time ago people obtained goods and services through a series of barters and trades. In the modern era, the art of haggling is all but lost on consumers. Sure, you might scope out car dealerships in the area to negotiate a better price with a car salesman, however few people would consider walking into a toy store and debating the sticker price of a Lego set with the cashier. You may have similar feelings about your monthly bills, however they are not set in stone. If you’d like to lower your internet bill, read our guide below.

One of the most common questions we get here at CutCableToday is how to lower your Internet bill, and for good reason as statistics have shown that monthly Internet bills are getting more and more expensive. For the majority of cord cutters, their Internet bill is often their biggest monthly expense, and often a necessity as they rely on their connection to access streaming services like SlingTV, Amazon and Hulu.

Since cable companies prefer to bundle Internet with other services like television and telephone, Internet-only subscriptions are often inflated in price. But with a little bit of know how and a some tenacity, any consumer can feel confident negotiating a lower Internet bill.

So before you psych yourself up and start demanding cheaper Internet access, read on to arm yourself with some of the most useful tips to help you lower your Internet bill.


Keep Calm and Negotiate On

When you finally decide to call your Internet provider, it’s important to remember that whomever you talk to is a human being. It is easy for people to get flustered, especially when they perceive the person on the other end of the line to be a faceless corporate stooge, but going nuclear on the poor guy or gal who happened to get your phone call is a sure fire way to kill your campaign for a lower Internet bill before it even starts.

Just remember to be calm, never raise your voice, and kill them with kindness. If the company representative perceives you to be reasonable and most importantly, nice, they are much more likely to help you get what you want.


Lower your Internet Bill: Ask for a Better Price

This may seem like a no-brainer, but calling your provider and being up front and direct about the reason behind your call is the best way to make sure you don’t get sidetracked. Simply tell the representative on the other end of the line that your bill is too high and you’d like to lower your internet bill. Probe them and ask if there is anything they can do for you, or if you qualify for any promotions or discounts.

Stress that you’ve been a loyal customer who always pays on time and that you are happy with the service, save for the price. Make sure you maintain your composure and stress that the price is a legitimate concern. If it just sounds like you are whining, you’re not likely to get very far.


Know the Lay of the Land

Simply put, you have to do your homework. It’s all well and good to call and ask for a lower Internet bill with a sweet “pretty please”, but your Internet Service Provider probably isn’t going to lower your bill just because you’re a nice person. Make a case for yourself by quoting the competition. If a competitor has a better deal, even if it is a promotion, ask your provider to match it. Or better yet, challenge them to beat it.


Know What You Want

Before you call demanding a lower Internet bill, make sure you have an idea of what sort of reduction you’re after. It’s important to remember that this is a negotiation, and you’re likely going to have to come to some sort of compromise with your provider. Take a look at your current bill and identify what sort of changes you would like to see.

When you do finally make the call, always ask for more and allow yourself to be talked down. This way it’s a win for you and a win for your Internet provider.


Try, Try Again

Sometimes you are simply shut down in your efforts to negotiate a lower Internet bill. Don’t get frazzled or upset, it happens. When you’re rejected it’s important to remember that your Internet Service Provider has many employees, just because you weren’t successful with one, doesn’t mean that you should stop trying. Wait a few days and give it another shot.

That being said, it’s probably not a good idea to call every time you hear of a better deal somewhere else, eventually they’ll catch on to your serial negotiating tactics and flat out refuse anything you suggest.


Play Hardball

So you’ve played nice. You’ve claimed financial hardship and you’ve quoted better deals from competing providers, all to no avail. Don’t fret, you’ve still got a card to play. Simply call your Internet provider back and calmly inform them that you will have to cancel your service because it is too costly. Typically you will be transferred to a customer retention rep, a person whose job is ensuring existing customers don’t jump ship.

Be diligent in your quest to lower your Internet bill, more often than not these reps will offer perks or add-ons while maintaining the current price of your bill. Don’t allow yourself to be thrown, stick to your guns and negotiate a lower Internet bill.


Be Prepared to Walk

If you’ve given it all you’ve got and you’re still getting nowhere, having an exit strategy is always a good idea. It may not be ideal, but if you’re serious about being able to lower your Internet bill, you have to be prepared to cut ties with your current provider. Pulling the “I’d like to cancel my subscription” card can be the best tool you have in your quest to negotiate a lower Internet bill. Use it wisely!


Find the Best Internet Deals in Your Area

Use our handy Internet Service Provider comparison tool to identify the providers in your area, and read up on some of the features of their service. When courting a new provider, remember to utilize the same tactics detailed above, often you can negotiate a lower Internet bill, and hopefully better service to boot.

Do you have any other tips to share about how to negotiate a lower Internet bill? Share in the comments below!

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Alex Lauderdale

Alex Lauderdale is a television and technology enthusiast.
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