Did Time Warner Cable advertise and charge people for Internet speeds they knew they couldn’t deliver on? The attorney general for New York thinks so, and those slow internet speeds for Netflix subscribers and League of Legends players have set up a law suit against Time Warner Cable.
The suit was filed in New York by Attorney General Eric T. Schneiderman, and claims that TWC advertised internet speeds that customers couldn’t achieve, and then they purposely took steps to hide the deficiency.
Back in 2012, Time Warner Cable (now known as Spectrum) advertised fast, reliable Internet speeds to residential customers. But an attorney general investigation found that most customers weren’t even getting half of the speed they were supposed to. And the more customers paid, the worse value they got. Some customers even saw speeds that were 30% of what they were paying for.
In some cases, residents were given equipment like modems and wireless routers that weren’t even capable of reaching speeds the customer was paying for.
The attorney general got data on the slower internet speeds from two primary sources: Netflix and League of Legends publisher Riot Games. The suit is on behalf of those two parties because customers who paid for those services couldn’t use them to their full potential.
In his official complaint, Schneiderman didn’t mince words. “The allegations in today’s lawsuit confirm what millions of New Yorkers have long suspected,” he said. “Spectrum-Time Warner Cable has been ripping you off.”
The suit covers about 5 million customers, and seeks compensation for the services not delivered, plus the upgrading of TWC’s equipment and replacement of residential equipment. When some customers had government test results that showed speed shortcomings, TWC upgraded only those customers to make sure the company’s results were clear.
For their end, Charter simply says they’re disappointed with the attorney general’s actions, mostly because the problems occurred before Charter took over. “Charter made significant commitments to NY State as part of our merger with Time Warner Cable,” they said in a statement, “in areas of network investment, broadband deployment and offerings, customer service and jobs.”